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Help

The Online Directory of Crime Victim Services help page is designed to help you perform two key functions: search the directory and add to the directory.

Frequently Asked Questions (FAQs)
Search Help
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Frequently Asked Questions (FAQs)

What is the Online Directory of Crime Victim Services?
The Online Directory of Crime Victim Services is a Web-enabled, online directory sponsored by the Office for Victims of Crime and administered by the OVC Resource Center. The directory is designed to help service providers and individuals locate crime victim services in the United States and other countries.

Do I have to register with OVC to use the directory?
No, you do not need to register with OVC to search the directory or add your agency’s listing to the directory database.

Can I subscribe to receive updates to the Online Directory of Crime Victim Services?
Yes. To subscribe, go to http://ovc.ncjrs.gov/findvictimservices/subscribe.asp and enter your e-mail address in the field provided. After you submit your e-mail address, you will be prompted to select your notification criteria.

Are there any rules for posting contact information?
Yes. Please read the directory's Content Criteria for content requirements.

I received an error message when I tried to add my agency to the database. What do I do now?
If you received an error message when adding a listing to the database, you probably did not fill in all the required fields in the online form (those marked with an asterisk). Please review the online form again to determine which fields you may be missing.

I need to update my program information. How do I do this?

  • If your agency does not receive VOCA funds, you may update any portion of your record online. Select the Update Your Listing button on the Search Results page. You must enter information in all the required fields to update your listing.
  • If you are a VOCA subgrantee,* you may update your agency’s web site address or victim services not funded by VOCA using the Update Your Listing button on the Search Results page. Send agency, contact, and VOCA-funded program updates to your state VOCA administrator. This information will be automatically added to the database.
  • *Victims of Crime Act (VOCA) subgrantees are organizations that receive funds from the state agency that manages the VOCA-funded victim assistance program and submit a subgrant award report (SARS) to the state VOCA administrator.

What does the term "core services" mean?
For the purposes of this directory, “core services” indicates that the program’s goal or agency’s mission is to provide direct services to victims of crime. Direct services may include but are not limited to efforts that 1) respond to the emotional and physical needs of crime victims, 2) assist primary and secondary victims of crime to stabilize their lives after a victimization, 3) help victims understand and participate in the criminal justice system, and 4) provide victims of crime with a measure of safety and security.

Can I prevent my agency’s street address from being listed?
Yes. If your agency offers services to victims of domestic violence or trafficking in persons or has other confidentiality concerns, you may enter a post office box number in the street address field when you add your agency.

Why was my submission declined?
All contact information is screened before being uploaded to the directory. OVC reserves the right to decline any submission after verification and approval are completed on the basis of inappropriate content, lack of verifiable information, or other criteria. See Content Criteria for further information about criteria for inclusion in the directory.

Search Help

What is the "National search" option?
The "National search" option allows you to search for programs that provide services to every state. If you check the box for "National" and also select a state, your results will be separated with the state programs appearing first in the search results.

The type of victimization I want to select is not available. What do I do?
If you are searching for a victim service or type of victimization that is not listed, please consult the Glossary for a definition of terms to help target your search. For further assistance, contact the database administrator. Remember that you can always opt for the "All" option within one or all of the search categories.

How do I narrow my search results?
By selecting multiple services, types of agencies, and types of victimization (as described above), you can narrow your search results to meet your specific needs. Search by agency name if you need to locate a specific organization (start with one unique keyword from the agency name) or search by city and/or ZIP Code to locate the agency closest to you. When searching by agency name, city, or ZIP Code, be sure to select a state or country and at least one topic area as well (select “All” if you are unsure which topic to use).

Related Links

The OVC Web site lists additional resources for victims and victim service providers:


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The Office for Victims of Crime is a component of the Office of Justice Programs, U.S. Department of Justice.