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Using Online Communication to Assist Crime Victims
 
If you are a victim of crime in need of assistance, please contact AskOVC at http://ovc.ncjrs.gov/askovc.
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Date
END GUEST HOST SESSION - Thank you for participating in OVC’s Web Forum Guest Host Session Series. We hope this discussion will help you better serve crime victims. Please continue to discuss this an...
OVCRC
04/16/2008
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How are you trained to deal with someone who may be suicidal/homicidal?
Ruth
04/16/2008
arrow icon We worked with the National Suicide Prevention Lifeline to d...
Penelope
04/16/2008
View Details | Reply |Total Postings: 1 | Total Postings: 1
 
If a victim is online and then is suddenly attacked, would you contact 911 services if not asked?
Karen T
04/16/2008
arrow icon All volunteers are trained to check in about safety concerns...
Penelope
04/16/2008
View Details | Reply |Total Postings: 1 | Total Postings: 1
 
Does anyone have experience with online support groups for victims? Any issues with security?
Deby Auerbach
04/16/2008
arrow icon There are a number of sites that provide online support grou...
Penelope
04/16/2008
View Details | Reply |Total Postings: 1 | Total Postings: 1
 
What is currently being done utilizing online communication with crime victims?
Michael Herbert
04/16/2008
arrow icon To our knowledge there are only two online hotlines that pro...
Penelope
04/16/2008
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What have you found to be the most significant success for the online hotline? For example, have you reached a different population than you hadn't before?
PJ
04/16/2008
arrow icon Yes, we have definitely reached populations that we had not ...
Penelope
04/16/2008
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what kind on security does your online chat use? firewalls? encryption software?
advocate1
04/16/2008
arrow icon We have designed the software application and the hosting en...
Penelope
04/16/2008
View Details | Reply |Total Postings: 1 | Total Postings: 1
 
How do you handle minor disclosure of abuse and reporting practices?
V
04/16/2008
arrow icon so you don't follow just the specific reporting laws within ...
v
04/16/2008
arrow icon We follow the mandatory reporting policy of the state in whi...
Penelope
04/16/2008
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I noticed that the hours for the online hotline are not 24/7, but that the hours for the telephone hotline are. Do you plan on extending the operating hours? Also, how did you determine the hours that the...
Stephen Fox
04/16/2008
arrow icon Yes, we hope to be 247 by the end of the year. The current ...
Penelope
04/16/2008
View Details | Reply |Total Postings: 1 | Total Postings: 1
 
Given the fact that online interactions don't allow for reading body language or facial expressions, how do you ensure that participants limit or eliminate being mistaken or having something misunderstood?
Melissa
04/16/2008
arrow icon We train our volunteers in effective online active listening...
Penelope
04/16/2008
View Details | Reply |Total Postings: 1 | Total Postings: 1
 
Do you have a problem with prank chats, chronic chats and what is your protocol for handling them?
advocate1
04/16/2008
arrow icon To date we have had very few identifiable prank calls that w...
Penelope
04/16/2008
View Details | Reply |Total Postings: 1 | Total Postings: 1
 
Are there any different, or additional, training methods you implemented to prepare advocates/volunteers for this type of interaction?
craig
04/16/2008
arrow icon Can you share how you have conducted your recruitment of vol...
advocate 2
04/16/2008
arrow icon Yes. A portion of our training itself is done online in an ...
Penelope
04/16/2008
View Details | Reply |Total Postings: 2 | Total Postings: 2
 
What do you see as the benefits of using online communication to assist victims of crime? What would be the easiest way to start this within your organization while ensuring best practices and confidentia...
Jenn
04/16/2008
arrow icon The anonymity that online services provide affords a great d...
Penelope
04/16/2008
View Details | Reply |Total Postings: 1 | Total Postings: 1
 
What has been the largest obstacle to implementing online communication with crime victims?
Michael Herbert
04/16/2008
arrow icon Because we are providing a 50 state service, we had to creat...
Penelope
04/16/2008
View Details | Reply |Total Postings: 1 | Total Postings: 1
 
We are currently updating our website and would like to include an option for "Ask an advocate." We're hoping that we can get more interest in learning about our services, etc. Can you discuss an...
Amy
04/16/2008
arrow icon There are a few areas of concern that you should think about...
Penelope
04/16/2008
View Details | Reply |Total Postings: 1 | Total Postings: 1
 
Will this method include the Victim-Counselor Privilege Law for victims?
Grandma Mac
04/16/2008
arrow icon Extensive and ongoing research found that there is little to...
Penelope
04/16/2008
View Details | Reply |Total Postings: 1 | Total Postings: 1
 
Have you noticed any user demographic trends that you can share?
RLT
04/16/2008
arrow icon The Online Hotline is an anonymous hotline and we have a str...
Penelope
04/16/2008
View Details | Reply |Total Postings: 1 | Total Postings: 1
 
Have you experienced any instances in which a chat with a victim was interupted due to a computer error? These can certainly happen with a telephone hotline as well, but I was wondering how they might be t...
Donnak
04/16/2008
arrow icon While very infrequent, we have had instances where a chat wa...
Penelope
04/16/2008
View Details | Reply |Total Postings: 1 | Total Postings: 1
 
START GUEST HOST SESSION - The Office for Victims of Crime (OVC) is pleased to welcome Penelope Hughes to the OVC Web Forum. She is available to answer your questions on best practices for using online com...
OVCRC
04/16/2008
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